Privacy Policy
Privacy Policy
Welch’s Pies & Pasties respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect when you visit our website, place an order, contact us or use our services, how we use that information, and the rights you have in relation to your personal data.
This policy applies to the website welchspiesandpasties.com and to personal information collected through our online shop and website services.
Information We Collect
When you use our website or place an order with Welch’s Pies & Pasties, we may collect personal information that you provide to us, including your name, billing and delivery address, email address, telephone number and details relating to your order.
We may also collect information automatically when you use our website, such as your IP address, browser type, device information and information about how you use our website.
When you make a payment online, your payment is processed securely by our payment provider. Welch’s Pies & Pasties does not store your full credit or debit card details.
How We Use Your Information
We use the personal information we collect to process and fulfil your orders, take payments, arrange collection or delivery where applicable, and communicate with you about your order.
We may also use your information to respond to enquiries, provide customer service, maintain and improve our website and services, prevent fraud and protect the security of our website.
Where required by law, we may also use and retain information to meet our legal, tax and accounting obligations.
Online Orders and Payments
When you place an order through our website, we collect the information necessary to process and fulfil your order. This may include your name, contact details, billing information, delivery or collection details and the products you have ordered.
Online payments are processed securely through third-party payment providers. Your payment provider may collect and process payment information in accordance with its own privacy policy. Welch’s Pies & Pasties does not store your full credit or debit card details.
We retain order information where necessary to provide customer service and to comply with our legal, accounting and tax obligations.
Sharing Your Information
We do not sell, rent or trade your personal information.
We may share your personal information with trusted third parties where necessary to operate our business and provide our services. This may include payment processors, website and hosting providers, delivery or courier services where applicable, and professional advisers such as accountants.
We may also disclose personal information where required by law or where necessary to protect our legal rights.
Any third-party service providers that process personal information on our behalf are only provided with the information necessary to perform their services.
Cookies and Website Data
Our website uses cookies and similar technologies to help it function correctly, remember your preferences, manage your shopping basket and checkout, and improve your experience when using the site.
Some cookies are essential for the operation of our online shop and cannot be disabled without affecting how the website functions. Other cookies may be used for analytics or other non-essential purposes and, where required, will only be used with your consent.
You can manage your cookie preferences through the cookie settings available on our website and through your browser settings.
How Long We Keep Your Information
We keep your personal information only for as long as necessary for the purposes for which it was collected, including providing our services, dealing with enquiries and fulfilling orders.
Certain information relating to purchases and transactions may need to be retained for longer periods in order to comply with legal, tax and accounting requirements.
When personal information is no longer required, we will delete it or securely dispose of it where appropriate.
Your Data Protection Rights
Under applicable data protection law, including the General Data Protection Regulation (GDPR), you have certain rights in relation to your personal information.
Depending on the circumstances, you may have the right to request access to the personal information we hold about you, ask us to correct inaccurate or incomplete information, request deletion of your information, restrict or object to certain processing, and request a copy of your information in a portable format.
Where we rely on your consent to process personal information, you may withdraw that consent at any time.
If you wish to exercise any of these rights, please contact us using the details provided at the bottom of this Privacy Policy.
Keeping Your Information Secure
We take appropriate technical and organisational measures to help protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
Our website uses secure technology to protect information transmitted between your browser and our website. We also work with reputable service providers for services such as website hosting and payment processing.
While we take reasonable steps to protect your information, no method of transmitting or storing information online can be guaranteed to be completely secure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.
Any changes will be published on this page. We recommend checking this Privacy Policy occasionally to make sure you are aware of the most recent version.
Contact Us
If you have any questions about this Privacy Policy, how we use your personal information, or if you would like to exercise any of your data protection rights, please contact us.
Welch’s Pies & Pasties
Avenida Antonio Machado 76
Pueblo Santa Ana Fase 1
Benalmádena, Spain
Email: welchspies@gmail.com