Terms & Conditions
Terms & Conditions
These Terms & Conditions apply to purchases made through the Welch’s Pies & Pasties website. By placing an order with us, you agree to these terms.
Please read them carefully before placing an order. If you have any questions about these terms, please contact us before completing your purchase.
Placing an Order
When you place an order through our website, you are making an offer to purchase the products in your basket. Please check your order carefully before submitting it, including the products, quantities and any collection or delivery information.
After placing your order, you will receive an order confirmation using the contact details you provided. An order is not considered accepted until we have confirmed it.
If we are unable to accept or fulfil your order, we will contact you as soon as reasonably possible and, where payment has already been taken, arrange an appropriate refund.
Products and Availability
We make every effort to ensure that the products, descriptions, images and information displayed on our website are accurate. As our products are freshly prepared and availability may change, certain items may occasionally be unavailable.
Product images are provided for illustration purposes. As many of our products are handmade, there may be slight variations in appearance, size or presentation.
If an item you have ordered becomes unavailable, we will contact you as soon as possible to discuss an alternative or arrange a refund for the unavailable item.
Prices and Payment
All prices displayed on our website are shown in euros (€) and include applicable taxes unless otherwise stated.
Payment must be made using one of the payment methods available at checkout. Payment will be processed securely through our third-party payment provider.
We take reasonable care to ensure that prices shown on our website are correct. If we discover an obvious pricing error after you have placed an order, we will contact you before fulfilling the order. You will have the option to proceed at the correct price or cancel the affected item or order for a refund.
Collection and Delivery
Where collection is selected at checkout, your order will be prepared for collection from Welch’s Pies & Pasties at the date and time confirmed with your order. Please ensure that the contact information you provide is correct so that we can contact you if necessary.
Where delivery is available, any applicable delivery charges and available delivery options will be shown before you complete your order. Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
It is your responsibility to provide a complete and accurate delivery address and to ensure that someone is available to receive the order where required.
Cancellations and Refunds
If you need to cancel or change an order, please contact us as soon as possible. We will do our best to accommodate your request, but once an order has been prepared or production has begun, cancellation may not always be possible.
Many of our products are fresh, perishable or made to order. As a result, the usual right to cancel an online purchase may not apply to these products.
If there is a problem with your order, an item is damaged, incorrect or not as described, please contact us as soon as possible so that we can investigate and, where appropriate, arrange a replacement or refund.
Nothing in these Terms & Conditions affects your statutory consumer rights.
Allergens and Dietary Information
Some of our products contain or may come into contact with allergens, including cereals containing gluten, eggs, milk, nuts and other allergens.
We provide allergen information to help customers make informed choices. However, our products are prepared in environments where multiple ingredients and allergens may be handled, and we cannot guarantee that any product is completely free from traces of allergens.
If you have a food allergy, intolerance or specific dietary requirement, please contact us before placing your order so that we can provide you with the most appropriate information about the products you wish to purchase.
Customers are responsible for considering the allergen and dietary information provided before consuming our products.
Storage and Food Safety
Our products should be stored and handled in accordance with any storage, refrigeration, freezing, reheating or use-by instructions provided with the product or on its packaging.
Once an order has been collected or delivered, customers are responsible for storing and handling the products appropriately to maintain their quality and food safety.
Products should not be consumed after their stated use-by date. If you are unsure about the correct storage or preparation of a product, please contact us for advice before consuming it.
Our Liability
We are responsible for providing products that are of satisfactory quality, fit for their intended purpose and as described, in accordance with applicable consumer law.
We will not be responsible for loss or damage resulting from incorrect storage, handling, preparation or use of our products after they have been collected or delivered, or from a failure to follow any instructions provided with the products.
We are not responsible for delays or failure to fulfil an order where this is caused by circumstances beyond our reasonable control.
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited, or affects your statutory consumer rights.
Website Use
You may use our website for personal, lawful purposes, including browsing our products, placing orders and contacting us.
You must not misuse our website, attempt to gain unauthorised access to it, introduce viruses or other harmful material, or use the website in any way that could damage, disrupt or interfere with its operation.
The content on our website, including text, photographs, graphics, logos and other materials, belongs to Welch’s Pies & Pasties or is used with permission and must not be copied, reproduced or used for commercial purposes without permission.
Privacy and Personal Information
We collect and use personal information in accordance with our Privacy Policy and applicable data protection law.
When you place an order, contact us or otherwise use our website, we may collect information necessary to provide our services, process your order and communicate with you.
For full details about the information we collect, how we use and protect it, and your data protection rights, please see our Privacy Policy.
Changes
We may update these Terms & Conditions from time to time to reflect changes to our products, services, website, business practices or legal requirements.
The Terms & Conditions that apply to your order will be those published on our website at the time you place your order.
Any updated version will be published on this page.
Contact Us
Welch’s Pies & Pasties
Avenida Antonio Machado 76
Pueblo Santa Ana Fase 1
Benalmádena, Spain
Email: welchspies@gmail.com