Delivery & Collection Policy
Delivery & Collection Policy
Welch’s Pies & Pasties offers collection from our premises in Benalmádena and may also offer delivery for certain orders, products or locations.
This policy explains how collection and delivery arrangements work, including order preparation, collection times and what happens if there is a problem with your order.
Order Collection
Orders placed for collection must be collected from Welch’s Pies & Pasties at the collection location specified when you place your order.
Please ensure that the contact details provided with your order are correct so that we can contact you if necessary.
Your order should be collected at the agreed date and time. If you are unable to collect your order as arranged, please contact us as soon as possible so that we can advise you of the available options.
Delivery Areas and Availability
Delivery may be available for selected orders and locations. Available delivery options, delivery charges and any applicable restrictions will be shown during checkout where delivery is offered.
Delivery availability may depend on the products ordered, the delivery address, order value and the date or time requested.
If delivery is not available to your location, you may still be able to place an order for collection.
Delivery Times
Any delivery date or time provided is an estimate. We will make reasonable efforts to deliver your order within the agreed time, but delays may occasionally occur due to traffic, weather, high demand or other circumstances outside our reasonable control.
If we become aware of a significant delay, we will try to contact you using the details provided with your order.
Delivery Addresses
Please ensure that the delivery address and contact information you provide when placing your order are complete and accurate.
We cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete information supplied when the order was placed.
If you notice an error in your delivery details, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has been prepared or dispatched.
Receiving Your Order
Where possible, someone should be available at the delivery address to receive the order at the agreed time.
If we are unable to complete a delivery because nobody is available to receive the order, we will try to contact you using the details provided when the order was placed. Additional delivery or collection arrangements may be necessary and additional charges may apply.
Please check your order as soon as you receive it and contact us promptly if anything is missing, incorrect or damaged.
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Problems With Your Order
If your order is missing an item, contains an incorrect item, arrives damaged or there is another problem with your collection or delivery, please contact us as soon as possible.
We may ask you to provide details or photographs so that we can investigate the issue and determine the most appropriate solution.
Any refunds, replacements or other remedies will be handled in accordance with our Terms & Conditions and your applicable consumer rights.
Changes or Cancellations
If you need to change or cancel a collection or delivery order, please contact us as soon as possible.
As many of our products are freshly prepared, made to order or perishable, it may not always be possible to change or cancel an order once preparation has begun. Any cancellation or refund will be subject to our Terms & Conditions and your applicable consumer rights.
Contact Us
If you have any questions about collection, delivery or an order you have placed, please contact us.
Welch’s Pies & Pasties
Avenida Antonio Machado 76
Pueblo Santa Ana Fase 1
Benalmádena, Spain
Email: welchspies@gmail.com